Support

Get help from the team.

Open a ticket below and it goes straight into our support queue — no inbox, no waiting for a forward.

How tickets are handled

Every ticket is triaged to a severity level on receipt. Response targets are set in your service agreement.

Sev 1

Critical outage

Service down or unusable for all users.
Sev 2

Major impairment

A major feature is impaired and no workaround exists.
Sev 3

Minor issue

A minor issue, or one with a workaround in place.
Sev 4

Question or request

A question, or an enhancement request.

Open a ticket

Tell us what happened and where. The more detail in the description — what you expected, what you saw, and when — the faster the triage.