AI Agent Assist
AI at the agent's side.
Agent Assist with 508C is part of the Airmeez platform capability list: AI support for live agents and supervisors, with every escalated conversation arriving with its context preserved.
For the agent
AI-based call summaries
Every call gets an AI-written summary.
Post-call analytics
Analytics on the call, after the call.
Voice biometrics
Identify callers by voice.
Background noise cancellation
Background noise is cancelled on the call.
Role- and event-driven speed dial
The right destinations surface based on the agent’s role and the event at hand.
Call cherry-picking with VIP handling
Pick the calls that matter most, with VIP callers handled accordingly.
For the supervisor
Enhanced supervisor functionality
Supervisor awareness of what is happening on the floor.
Faster routing decisions
Decisions about where a call should go, made sooner.
Context-rich response workflows
Responses run as workflows that carry their context with them.
Auditable operational reporting
Operations reporting you can audit.
Handoffs with the full story
Escalation with context preserved
When AI hands off, the live agent receives the conversation with its context preserved — no repeating, no starting over.
508C accessibility, built in
AI-powered TTY/TDD support for hearing-impaired callers, built to the Section 508 accessibility standard.
Watch AI Agent Assist
Related: AI Enabler · Airmeez VIP.
Better calls for agents. Better awareness for supervisors.
Talk to us about Agent Assist on your contact-center estate.
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