Healthcare
The right team, on the first route.
Airmeez provides a healthcare contact center and clinical communications platform — directing patients, staff, and events to the right team using role, presence, and on-call context.
Clinical routing and call handling
Clinical routing
Direct patients, staff, and events to the right team using role, presence, and on-call context.
CTI and call handling
Answer, transfer, hold, conference, and park and retrieve — with call context carried through.
Meta-directory
One directory combining Active Directory, CRM, patient data, business roles, departments, cost centers, and personal phone books.
Role-based routing & on-call scheduling
On Call Manager keeps routing aligned with on-duty members and teams.
Paging & escalation
Paging initiation, message templates, workflow guidance, and escalation rules.
IVR
Built on SIPmate, Avaya IVR, or Airmeez AI Orchestration.
Clinical and emergency coordination
From paging initiation and emergency-procedure automation to the systems that coordinate a response — on one platform.
- Emergency-procedure automation
- Nurse call integration
- Command-and-dispatch CAD integration
- Ambulance & patient transport workflows
- NG112 support
- Video & radio integration
Multi-channel by design
Clinical communication moves across every channel staff and patients actually use.
- SMS
- Rich web chat
- Notification app
- Secure messaging
- Paging
Data, quality, and AI services
HL7 / EHR data integration
Patient and staff data from HL7/EHR feeds, unified with ADT, HR, and enterprise systems. HL7 and FHIR are supported standards.
Performance & quality
Performance dashboards, call recording, and quality tools.
AI services
Post-call analytics, voice biometrics, background noise cancellation, and AI-based call summaries.
See also Healthcare EHR Workflows and Airmeez Notify.
Role, presence, and on-call context — on every route.
A contact center and clinical communications platform that reaches the right team across every channel.
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