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airmeez

Intelligence at the core. Security by design.

AirmeezONE
for the UC systems you already run.

AirmeezONE is an agnostic, AI-based platform for omnichannel customer engagement. It layers intelligent answering, agentic bots, callback, notifications, and accessibility onto your UC and contact center estate — enhancing what works instead of replacing it.

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Every channel — voice, chat, SMS, email, social, and video — flows through the Airmeez AI core and comes out as answers, actions, and agent handoffs. Voice Chat SMS Email Social Video airmeez orchestration core Answers Actions Handoffs

AirmeezONE — the platform and its applications

Customers see one platform. It lands as an enterprise communications layer, then expands into the applications each department needs.

Airmeez AI Workflows

Self-service workflows in your enterprise systems — routine department requests handled end to end.

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Airmeez AI UC Enabler

AI capabilities layered onto the phone system you already run — speech directory, translation, callback, 508C, and OSN 911.

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Airmeez AI Employee

Answers on every channel, resolves the request, and hands off to a person with the context when that is the right outcome.

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Airmeez Contact Center

One platform, every channel, every agent — voice, messaging, chat, and email on one desktop, supervised live.

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Airmeez Agent Assist

AI support for live agents and supervisors: call summaries, post-call analytics, and 508C TTY/TDD accessibility.

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Airmeez Notify

Reach every person, every channel — desk phones, SMS, email, paging, signage, and sirens.

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Airmeez Airmail

Never miss a message. Linux-based unified messaging — voice, email, fax, SMS, and chat in one inbox.

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The AirmeezONE platform · Solutions by industry · AI governance

The Airmeez orchestration engine

Every interaction — voice or chat — moves through the same four stages, grounded in your systems of record.

The four stages of the Airmeez orchestration engine: understand, think and orchestrate, execute, learn and improve — with outcomes feeding back into the first stage. 1 Understand Speech to text · intent entities · context sentiment analysis 2 Think & orchestrate LLM-powered reasoning plans the best action on-brand responses 3 Execute Answer · inform · act schedule · update records escalate to an agent 4 Learn & improve Interaction data analyze & learn improve accuracy every interaction improves the next one

  1. 1. Understand

    • Speech to text
    • Intent detection
    • Entity extraction
    • Context & history
    • Sentiment analysis

  2. 2. Think & orchestrate

    • LLM-powered reasoning
    • Understands context and intent
    • Plans the best action or response
    • Generates natural, on-brand replies

  3. 3. Execute

    • Answer questions
    • Provide information
    • Take action
    • Schedule appointments
    • Create / update records
    • Escalate to an agent

  4. 4. Learn & improve

    • Interaction data
    • Analyze & learn
    • Improve accuracy
    • Better experiences

Grounded in your knowledge & integrations

  • Enterprise knowledge base
  • FAQs & documents
  • CRM
  • Calendars
  • UC / PBX
  • Databases
  • APIs
  • Helpdesk systems
  • Third-party systems

Put AI on your platform — not in place of it.

Tell us what you run today. We will show you what it looks like with Airmeez on top.

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