Financial services
The AI layer for the systems a bank already runs.
Reception, the internal service desk, HR, and the contact center all handle the same kind of routine request. AirmeezONE automates that work on top of the UC and contact center estate you already own — no rip-and-replace.
Where it goes to work
AI receptionist and IT service desk
Calls to the main line and the internal help desk are answered, understood, and either resolved or routed with the context attached.
HR and contact center support
Routine employee and customer questions are handled end to end, with escalation to a person when the request needs one.
Microsoft Teams workflows
The same AI applications run inside the Teams estate your staff already work in, rather than in a separate tool.
Custom integration
Workflows connect to the systems of record the institution already runs, through APIs and secure database access.
The rest of the platform comes with it
These are not separate purchases with separate integrations — they are applications on the same platform.
Callback with virtual hold
Callers keep their place in the queue and get called back instead of waiting on hold.
Notifications
Contextual alerts and reminders delivered on the right channel at the right time.
Voicemail with transcription
Messages transcribed, summarized, searchable, and routed to the right desk.
Agent assist and 508C
Real-time support for live agents, and TTY/TDD accessibility built to Section 508.
Controlled, and reviewable
An AI that acts on internal systems has to be governed: what it can reach, what it may do, and a record of what it did. Those controls are part of the platform.
How AirmeezONE is governedStart with one queue, not the whole institution.
Reception, the service desk, or callback — tell us which one hurts most and we will scope that.
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