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airmeez

Government & public sector

The intelligence layer for government.

Intelligence at the core. Security by design. Airmeez AI Enabler lets agencies do more with less — automating routine workflows, intelligently routing communications, and providing real-time sentiment analysis to reduce average handling times (AHT), improve caller satisfaction, and maintain strict adherence to government compliance standards.

Seven solutions for federal agencies

Intelligent communication. Connected citizens. Safer communities. Every solution below is powered by the same AI Enabler layer.

01

Mass Event Notifications with IP Push

  • Instantly send critical alerts to thousands of users
  • IP push to desk phones, softphones, mobile and apps
  • Geo-targeted and group-based notifications
  • Delivery confirmation and responses

Rapid alerts. Real-time impact.

02

Unified Messaging

  • One inbox for voice, email, fax, SMS and chat
  • Voicemail transcription to email and SMS (optional)
  • Access messages anywhere, on any device

One inbox. All communications.

03

OSN 911 Notifications

  • OnScene Notification (OSN) for 911 events
  • Instant alerts to on-duty personnel and teams
  • Location-aware notifications with full context
  • Improved response time and situational awareness

Notify the right people. Save critical time.

04

Agentic AI Self Service

  • 24/7 AI-powered self-service for citizens and employees
  • Answers questions, resolves issues, and takes actions
  • Integrates with agency systems and the knowledge base
  • Reduces call volume and operational costs

Intelligent service. Anytime. Anywhere.

05

Automatic Live Language Translation

  • Real-time, bi-directional voice translation
  • 100+ languages supported
  • AI-powered accuracy with natural voices
  • Integrated across UC and CC channels

Break language barriers. Connect communities.

06

Call Back Assist with Virtual Hold

  • Ends long hold times
  • Captures place in queue and estimated wait time
  • Automated callback when it’s your turn
  • Improves citizen satisfaction, reduces abandonment

Less hold time. More satisfaction.

07

AI Speech Directory

  • AI-powered voice directory with natural search
  • Find people, departments and services by speaking
  • Intelligent understanding of names and intent
  • Faster access to the right person or service

Just say the name. We’ll connect you.

Introducing

Airmeez Airmail

Our Linux-based unified messaging solution for federal agencies — secure, stable, and cost-effective, designed to scale to 100K+ users for large agencies and mission-critical use.

Linux based
Secure. Stable. Cost-effective.
Unified messaging
Voice, email, fax, SMS and chat in one inbox.
Voicemail transcription
Optional transcription to email and SMS.
Sentiment analysis
AI analyzes caller sentiment to improve outcomes.

End-to-end connectivity for unified citizen engagement

The Airmeez UC & CC platform sits between the channels citizens use and the systems agencies already run — with an agentic AI core in the middle and a secure network path throughout: TLS/SSL encryption, DDoS protection and WAF at the edge, private network / MPLS to the agency, and zero-trust identity and access management inside.

End-to-end architecture: citizen engagement channels connect through an encrypted public network edge to the Airmeez UC and CC platform with its agentic AI core, which connects over a private network with zero-trust security to the government agency systems of record. Citizen engagement channels Voice calls Mobile app Web chat SMS / text Email Social media Self-service portal Video / kiosk TLS/SSL DDoS / WAF Airmeez UC & CC platform omnichannel engagement hub Voice Chat Msg Email Social Video Agentic AI core Intent understanding Autonomous decisioning Knowledge retrieval (RAG) Task automation Personalization Continuous learning real-time analytics · sentiment · compliance Capture › Classify › Decide › Automate › Resolve › Follow-up Private network / MPLS Zero trust · IAM Government agency systems Contact center (Avaya / other) Case management Knowledge management CRM / constituent 360 Agency databases Notifications Payments / transactions Legacy systems ⇄ ⇄ end-to-end connectivity for unified citizen engagement

Citizen engagement channels

  • Voice calls — inbound / outbound
  • Mobile app — in-app chat & voice
  • Web chat — live chat on the website
  • SMS / text — two-way messaging
  • Email — inbound / outbound
  • Social media — DMs & mentions
  • Self-service portal — citizen applications
  • Video — calls & kiosk

The agentic AI core

  • Intent understanding — NLP and intent detection
  • Autonomous decisioning — agentic reasoning and actions
  • Knowledge retrieval — RAG plus agency knowledge
  • Task automation — workflow execution
  • Personalization — citizen context and history
  • Continuous learning — model improvement
  • Real-time analytics dashboards and sentiment analysis

Intelligent workflow

  1. 1. Capture the citizen request
  2. 2. Classify it with AI identification
  3. 3. Decide the best action
  4. 4. Automate the workflow (RPA where it fits)
  5. 5. Resolve — answer or complete
  6. 6. Follow up — notify and close the loop

Government agency systems

  • Contact center (Avaya or other) — voice routing, IVR, ACD, recording
  • Case management — citizen cases and workflow
  • Knowledge management — policies, FAQs, documents
  • CRM / constituent 360 — citizen profile and history
  • Agency databases and data repositories
  • Notifications — email, SMS, push, letters
  • Payments and transactions — secure payments and fees
  • Legacy systems — mainframe and custom applications

Standards & protocols

  • SIP / RTP — voice
  • REST APIs — JSON
  • WebSockets — real time
  • OAuth 2.0 / SAML — SSO
  • HL7 / FHIR — health data, where applicable

Enterprise connectors

  • ESB
  • iPaaS
  • RPA
  • Database (ODBC / JDBC)
  • File (SFTP / FTPS)

Pre-built integrations include Avaya, Microsoft, AWS, Azure, and Google Cloud. Flexible deployment: on-premise in your own data centers, or private cloud — isolated, secure, under your control.

Business outcomes

Better citizen experience

Faster, 24/7, personalized service across channels.

Operational efficiency

Routine tasks automated; handle times reduced.

Cost savings

Lower call volumes and operating costs.

Data-driven decisions

Real-time insights for better outcomes.

Stronger security

Secure, compliant, and mission-ready design.

Scalable & future-ready

A flexible platform that grows with you.

Airmeez solutions are available to federal agencies through our network of business partners — become one.

Powering connected government. Empowering citizens.

Agentic AI, omnichannel engagement, and secure integration with the systems your agency already runs.

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