Airmeez Edge

One platform. Every channel. Any contact center.

A powerful, AI-enabled contact center platform that unifies every customer interaction, automates operations, and delivers real-time intelligence — empowering your agents and delighting your customers.

Edge applications

Callback / Virtual Hold

Keep callers engaged with virtual hold and automated callback.

Malicious Call Trace

Identify, trace, and analyze malicious calls in real time.

OSN 911 Push Notification

Deliver real-time 911 alerts and critical-location notifications.

508C TDD/TTY with AI

AI-powered accessibility for TTY/TDD communications, built to Section 508.

Live Language Translation

Real-time, bi-directional voice and text translation.

Mass Event Notification

Send targeted or mass notifications for critical events.

Platform services

AI/ML engine
Real-time analytics
Workflow automation
Security & compliance
High availability

Runs on Linux — deployed on Red Hat.

Connects to your contact center

Amazon Connect
Microsoft Teams
Avaya Aura / Nexus
Cisco UCM
Mitel

Deploy your way: public cloud or private cloud, on the environment that fits your needs.

Why contact centers choose Edge

A better customer experience

Faster, personalized, and consistent support across every channel.

More productive agents

Intelligent tools, automation, and real-time insights in the agent’s hands.

Compliance and security built in

Security, compliance, and accessibility protect your business and your customers.

Lower cost to operate

Automated workflows and self-service reduce operational costs.

Scale with confidence

Elastic, reliable, and future-ready — built to scale with your business.

Integration without surgery

Pre-integrated with leading contact center platforms and enterprise applications.