Services

Our platform integrates voice, SMS, and web chat to streamline inquiries and workflows. It enhances communication across industries, automating customer support and improving response times.

Nuance ASR reaching End of Life
There are several hundred (if not thousands) telephony-based speech-enabled IVRs that act as the 'front-door' for all customer service phone calls for enterprises of all sizes. These speech-enabled IVRs are built on platforms like Genesys Voice Portal (GVP), Genesys Engage, Avaya Aura Experience Portal(AAEP)/Avaya Voice Portal , Cisco Voice Portal (CVP).

Airmeez's AI Answering Solution uses intelligent virtual assistants to handle inquiries through voice, SMS, and web chat. This service reduces response times and operational costs while managing high volumes of interactions efficiently.

Airmeez Airmail is an Open Source solution delivering  Call Completion Engine (CCE) is a system  feature designed to ensure that customer interactions in a contact center or service environment are completed effectively, even if the initial interaction does not result in immediate resolution. It bridges gaps in communication and enhances customer experience by managing follow-ups, callbacks, or alternative resolutions. And provides message transcripition of the missed call.

Handle calls efficiently with our AI-powered speech auto attendant. It manages call routing, answers queries, and provides prompt assistance, ensuring your communication remains seamless and efficient.

Smart notifications are advanced systems that deliver timely, relevant, and personalized information across various devices and platforms. They use AI, machine learning and data analytics to enhance notification effectiveness and improve user experience.

Airmeez (No Code) "drag and drop IVR" refers to an Interactive Voice Response (IVR) system that allows users to create and customize their phone menu options by simply dragging and dropping pre-defined modules or actions onto a visual interface, making it easy to design call flows without requiring complex coding knowledge; essentially, it provides a user-friendly way to build an automated phone system with intuitive drag-and-drop functionality.  

Key points about drag and drop IVRs:
Simple interface:
Users can visually build their IVR menu by dragging and dropping elements like greetings, menu options, prompts, and call transfers onto a visual canvas.  

The challenge that outbound contact centres face is being able to drive productivity using predictive dialling technology without creating the negative impact of dropped calls.

This is a challenge that Noetica has addressed with our innovative SNoDrop Predictive Dialling solution that drives the highest level of efficiency in outbound contact centres while virtually eradicating the possibility of a call being dropped.

AIRMEEZ is an emergency notification system designed to deliver critical alerts to targeted audiences quickly and efficiently. It typically includes features such as:

Multi-Channel Communication: Notifications are sent via SMS, email, voice calls, and social media to maximize reach.
Geo-Targeting: Alerts can be sent to specific geographical areas for location-based emergencies.
Two-Way Communication: Allows recipients to respond or provide status updates, enabling real-time feedback during crises.
Customizable Messaging: Tailored templates for different scenarios, such as natural disasters, medical emergencies, or security threats.
Integration with Other Systems: Compatible with various emergency management tools or IoT devices.
Scalability: Capable of managing notifications for small teams or large populations.

Essential to any successful Voice AI-powered customer engagement platform like Airmeez Voice AI, is security plain and simple. Voice AI-powered applications focus on personalized user experiences and immersive customer engagement capabilities and are of great significance in the customer service, government, healthcare, education and financial sectors.

Deploying these applications in a safe, reliable and decentralized computing environment with offline capabilities means high availability, faster processing and increased data security, while reducing vulnerabilities.

Airmeez has partnered with Covisian.We offer a groundbreaking approach to revolutionize customer management by blending human expertise with generative artificial intelligence. This innovative solution not only amplifies human intelligence and empathy but also harnesses the efficiency of AI, ensuring unparalleled customer experiences. Agents monitor real-time customer interactions and AI utilization from a central command center, empowering them to orchestrate specialized bots for streamlined processes. This transformative approach redefines the role of agents as CX Pros, focusing on business KPIs and delivering personalized experiences to each customer.