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Smile.CX is an AI-powered platform developed by Covisian to enhance customer experience management by integrating human expertise with generative artificial intelligence. This innovative approach allows businesses to focus on key performance indicators (KPIs) while delivering personalized experiences to each customer.

AI CX Desktop

Airmeez "AI Answering" feature provides businesses with a fully automated voice assistant that can handle customer calls by answering questions about business information like hours, location, products, and policies, essentially providing immediate responses to inquiries without needing human interaction, thus improving customer service efficiency and reducing staff workload while also allowing for lead capture and appointment booking through voice commands; it can be customized to suit specific business needs and is considered cost-effective due to its fast onboarding process.

AI Answering is a fully automated Smart Answering service, which accepts inbound customer calls and then, using speech recognition, natural language understanding, and generative AI, reads and integrates company website information to give tailored, conversational responses to queries

Airmeez ACNS allows you to send multi-channel, real-time crisis alerts via text, voice, email, app notification, Microsoft Teams and Avaya Aura Platforms , and desktop alerts to your entire workforce in seconds, all with one user-friendly interface.

Mass Emergency Notification System

Airmeez Inc.

Airmeez Inc. offers AI-powered customer engagement solutions that enhance communication and automate customer service for various industries, including healthcare, government, retail, hospitality, and education. Their platform provides intelligent virtual assistants (IVAs) that leverage natural language processing to handle inquiries, automate workflows, and streamline customer support through voice, SMS, and web chat. This automation allows organizations to manage high volumes of interactions while reducing operational costs and improving response times.

Airmeez’s platform includes features like notification services (such as appointment reminders or emergency alerts), auto-forms that capture and route customer data, and a no-code interface that lets users set up and customize their communication solutions without needing specialized technical skills. By offering scalable, self-serve tools, Airmeez enables businesses to manage customer engagement more efficiently, enhancing both accessibility and user satisfaction across industries.